Problems with watching a Stageit show

Can't See / Hear Video?

1. Refresh your browser window
2. Confirm you have a current version of Adobe flash player
3. Try another browser - If you're using an older browser, you'll need to upgrade to a current version of your favorite browser.

Video Playback is Choppy, Video is Lagging

1. Sometimes this is caused by the broadcaster's internet connection, but it can also be an issue with the connection on which the viewer is watching.
2. If either connection is too slow, there will likely be a stuttery or  choppy stream. 

Sound is too quiet or too loud, no sound at all

1. Check the volume on your computer to make sure that is up. 
2. Ensure the volume on the viewer is turned turned up. (this is in the lower left-hand corner on the viewer.)  
3. If you still have audio issues, it is most likely a problem on the broadcaster's end. 

Player doesn't load. I only see "Standby" or a black screen where video is should be

1. Please refresh your browser. If that doesn't work,
2. Make sure you have Adobe Flash Player installed and updated on your computer:  http://get.adobe.com/flashplayer

Chat: Loading problems

1. If you cannot see the chat, you might be behind a firewall (i.e. at the office) that blocks the ports that allow chat to connect.
2. Please ensure you only have one browser window or tab open while watching a Stageit show.