Troubleshooting: Attending Stageit Shows

Have you logged in to StageIt?
Have you purchased a ticket to the show?
Have you checked the speed of your Internet connection? (see How fast should my Internet connection be to enjoy a Stageit experience? for recommended speeds.).
Do you have the most current version of Adobe's Flash? Check here: (http://www.adobe.com/software/flash/about/)
Do you need to download the newest version of Adobe's Flash? Get it here: (http://get.adobe.com/flashplayer/)
Have you tried refreshing your page?
If you feel your speed is fast enough and you're still not getting the video to work, please email us and a Customer Service rep will be happy to help.

Have you checked the speed of your Internet connection? When it's running slow, the broadcaster and the chat 'fight' over the bandwidth. The broadcaster will win this fight as it's the priority. As such, you may not be able to experience chat for that particular show. If, however, you feel your speed is fast enough and you're still not getting the chat to work, please email us and a Customer Service rep will be happy to help.

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